Privacy Policy - The Counselling Practice
Our Commitment to Your Privacy
Your privacy is important to me. I understand that counselling often involves sharing deeply personal information, and I want you to feel confident that everything you share is treated with care, confidentiality, and respect.
The details you provide are used only to help you feel better, manage appointments, and improve the services I offer. I just wanted to let you know that I don’t use your information for marketing or unrelated purposes. All information is managed in line with the Australian Privacy Principles and professional counselling standards.
Please read the policy below to understand how your information is collected, stored, and protected.
Information I Collect
In the course of your visits to this website or through counselling services, I may collect:
Name, contact details, billing information
Information shared during sessions (personal history, goals, health context)
Technical details (IP address, location, website use)
Survey responses, queries, or feedback you provide
Services are not directed to individuals under 18, and I do not knowingly collect information from children under 18. If you believe this has occurred, please contact me so the data can be removed.
How I Use Your Information
Personally Identifiable Information
This may be used to:
Deliver counselling services
Communicate with you about appointments or updates
Provide resources or information you’ve requested
Improve your experience with The Counselling Practice
Non-Personally Identifiable Information
Collected in aggregated or anonymised form to:
Improve website performance
Analyse trends
Develop services that better meet client needs
I do not send marketing communications. I will send educational material for you, which you can choose to unsubscribe from.
Storage and Security
I will use all reasonable measures to protect your information. Any payment details are encrypted and not stored on my servers.
In some cases, information may be securely stored or processed outside Australia, but only in countries with adequate privacy protections.
I want you to know that I keep information only as long as necessary to deliver services or comply with legal obligations. If there is a security breach that compromises your data, you will be notified in line with Australian law.
Cookies and Tracking
This website uses cookies and similar tools to:
Improve user experience
Monitor website traffic
Provide secure sign-in
Occasionally deliver relevant online ads (via services such as Google Ads or Facebook)
You can disable cookies in your browser, but some features may not function properly.
Sharing Your Information
I will never sell or trade your personal information. Your details may only be shared with third-party providers when:
Required by law
Necessary to process payments or bookings
Needed to deliver the services you’ve requested
Any third-party provider I use must comply with the same privacy standards outlined here.
Disclosure
I may share your information if you need to comply with legal obligations, court orders, or to protect the rights and safety of clients, myself, or third parties.
Links to Other Websites
This website may include links to external resources. Please keep in mind that I am not responsible for the privacy practices of those sites, and I encourage you to review their policies separately.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practice or legal requirements. Updates will be published here and take effect immediately upon posting.
Contact
If you have any questions about this Privacy Policy, or wish to update, correct, or remove your information, please get in touch with me directly at: